Customer Service,
Hospitality,
Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Course Description
Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
This qualification will help you understand:
- Customer needs and expectations
- How to communicate effectively with customers
- Responding to customer complaints
- How to follow policies and procedures contributing effective customer service
- The importance of effective teamwork
- How to improve personal performance
Westminster
2
NCFE
4th Mar, 2025 - 14th Mar, 2025
