Administrator,
Customer Service,
Foreign Exchange Support Assistant
Job Description
Our client is looking to recruit several Foreign Exchange Support Assistants to join our team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.
Sunderland,
Full Time,
£20,000+ per annum
Key Responsilities
- Always providing exceptional customer service
- Supporting branches with the day-to-day operation of the bureau
- Answering telephone, responding to emails and live chat
- Review and process currency orders
- Monitoring stock levels of foreign currency and ensuring that sensible quantities are maintained
- Willingness to participate in training appropriate to own development
- Adhering to company policies and procedures
- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures, including health and safety
- To treat all employees, customers and suppliers with dignity and respect
What competencies we are looking for?
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication service and customer service experience
- Competent IT skills
- Team player
- Problem solving
What experience we are looking for?
- Experience of working in a similar type of service role
- Previous customer service experience
- Proven track record of dealing with people
The Company
Shifts:
Mon – Fri 09:15 to 17:30
Saturdays 09:15 to 17:00
Sundays 09:15 to 16:00
Weekend working is on a on a rota basis
